Who is responsible

Greenaturvexa GmbH, located at Erkrather Strasse 401, 40231 Dusseldorf, Germany. For privacy questions, reach [email protected].

Legal framework

We handle personal data according to the data-protection law of your country alongside applicable regulations across your country. In the event of a discrepancy between these terms and applicable law, statutory law takes precedence.

What we collect

During ordering, we only request essentials to fulfill your delivery: your full name, postal address, email, phone number, and purchased items. We do not process or retain payment card details on this website. While you browse, our servers log technical metrics such as your IP address, browser type, and visited pages through cookies detailed below.

• Customer contact and shipping details such as legal name, delivery destination, email address, and phone number for delivery coordination.
• Transaction records including selected items, chosen delivery option, and chosen settlement method (Cash on Delivery or Direct Bank Transfer).
• Technical telemetry including internet protocol (IP) address, browser client parameters, access timestamps, and operating system properties.
• Customer support inquiries, correspondence logs, and post-purchase communication records.

Why we use it

• To prepare and deliver parcels safely and manage incoming returns.
• To answer customer inquiries and provide notifications regarding your order.
• To safeguard site security and review usage patterns across our shop.
• To share occasional product updates if you opted in, with an unsubscribe link inside each note.

Cookies and browser data

Our store places small data files in your browser. Essential cookies keep your cart active and ensure the checkout runs properly, meaning they cannot be deactivated. Aggregate analytics cookies show us which guides and tools people read. Marketing cookies are placed solely if you allow them via the cookie banner. You may change your preferences anytime via the banner or your browser controls; review our Cookie Policy for details.

Third parties who receive data

Delivery couriers receive your shipping details. Payment processors handle what is needed to confirm the transaction. Hosting and analytics partners handle information under strict contractual obligations. We never sell your personal information to anyone.

Greenaturvexa GmbH upholds the principle of consumer privacy across all territories: we do not sell, rent, lease, or trade personal data to third parties for monetary or commercial consideration under any international personal privacy regulations.

Data retention periods

Purchase documentation is stored for the timeframe prescribed by financial legislation, after which it is erased. Profile information remains active until you request account closure. Browsing analytics are retained for 14 months.

Your rights

Customers enjoy fundamental data subject entitlements under applicable global privacy frameworks, including the rights to request data access, rectify inaccuracies, demand account deletion, restrict data processing, and request structured electronic data portability by contacting our data protection representative.

Security

Because Greenaturvexa processes transactions exclusively through Cash on Delivery and Direct Bank Transfer, our platform neither collects, processes, nor stores payment card details. Payment card interfaces and payment processors are entirely absent from our checkout systems.

Questions about this policy

Write to [email protected] or call +1 (211) 348-2474 during Mon-Fri 09:00-17:30, Sat 09:30-14:45. We reply to every question within one business day.

Merchant

Greenaturvexa GmbH

Registered address

Erkrather Strasse 401, 40231 Dusseldorf, Germany

Email

[email protected]

Phone

+1 (211) 348-2474

Working hours

Mon-Fri 09:00-17:30, Sat 09:30-14:45

Registration

EIN: 31-4343053