Name: Greenaturvexa
Address: Erkrather Strasse 401, 40231 Dusseldorf, Germany, GLOBAL
Telephone: +1 (211) 348-2474

Delivery methods

Doorstep delivery

Tracked courier dispatch to your front door: building, flat, town, and postal code. A delivery signature may be needed for orders above $75.00.

Pickup point

Collect your parcel from a local locker or partner shop. It rests safely there for 7 days before returning to us.

Timeframes and costs

Service	Delivery time	Cost
DHL Express Worldwide	3-5 business days	$15.00
Standard International Postal Service	7-14 business days	$8.00

Delivery estimates count business days after dispatch. More remote postal codes can add 1-2 days.

Order processing

Orders placed before 14:00 on a business day leave our warehouse the same day. Late orders, weekend buys, or public holiday checkouts ship the next business day. A confirmation email with your order number reaches you right after checkout.

All acoustic devices and ear hygiene accessories are enclosed in tamper-evident sealed inner casings, surrounded by custom shock-absorbing foam inserts, and placed within reinforced corrugated outer cartons to maintain hygiene integrity and guard delicate electronic transducers against transit impacts.

Tracking your parcel

Upon dispatch, an automated notification containing your international tracking identifier is sent to your registered email address and mobile number, allowing real-time tracking of the shipment status.

Lost or delayed parcel

If your tracking shows no update for 5 business days, reach out to [email protected] with your order number. We launch an inquiry with the carrier and send a fresh replacement or issue a full refund - your call - within 10 business days of the report.

Damaged on arrival

If outer packaging or internal electronic mechanisms arrive compromised, record photographic evidence of both the parcel and damaged items, retain all original packing materials, and notify [email protected] within 48 hours of receipt for carrier claim processing and complimentary replacement.

Payment methods

Cash on delivery

Pay the delivery driver when your package is handed over. No advance payment is needed.

Bank transfer

Transfer the amount to our business bank account; instructions appear on checkout and in your receipt email. We dispatch your parcel as soon as funds clear, typically within one business day.

We accept Cash on delivery, Bank transfer. We never ask for banking passwords or card numbers via email or phone.

Delivery outside your country

Delivery is available to specified destinations. You will see exact shipping fees and arrival estimates at checkout before you pay. Any applicable local customs fees or import duties remain the responsibility of the recipient.

Questions about this policy

Write to [email protected] or call +1 (211) 348-2474 during Mon-Fri 09:00-17:30, Sat 09:30-14:45. We reply to every question within one business day.

Merchant: Greenaturvexa GmbH
Registered address: Erkrather Strasse 401, 40231 Dusseldorf, Germany
Email: [email protected]
Phone: +1 (211) 348-2474
Working hours: Mon-Fri 09:00-17:30, Sat 09:30-14:45
Registration: EIN: 31-4343053